If you wish to change the phone number registered to your Arbitex account or update a number you no longer have access to, this transaction is carried out via manual review for the purpose of protecting your account security.
To submit your request, you can prepare the following information and documents completely and send them to the info@arbitex.com e-mail address, or forward them to us via the Contact Form on our website.
Required Information and Documents
Identity Photo with Petition (Selfie): After writing the sample text below on a blank piece of paper and signing it, you need to take a selfie photo where your face, your identity card, and the petition you wrote are clearly and legibly visible in the same frame (just like the layout in the sample image you uploaded).
Sample Petition Text:
To the Attention of the Arbitex Support Team,
I request my registered phone number [Your Old Phone Number] to be updated as [Your New Phone Number].
Current Date:
Email:
Signature:
* Certificate of Residence: You must attach your official certificate of residence with a barcode and QR code, obtained through e-Government (e-Devlet) within the last 1 month, in PDF format.
Important Information: In order to protect your account security at the highest level, our support team may request additional information, documents, or video verification from you if deemed necessary. After the submitted documents are reviewed, you will be contacted regarding the process as soon as possible.