If you wish to update your name and/or surname information in your Arbitex account due to reasons such as marriage, divorce, court ruling, or a typo, we carry out this process via manual review in accordance with our security protocols.
To submit your request, you can prepare the following information and documents completely and send them to the info@arbitex.com e-mail address, or forward them to us via the Contact Form on our website.
Required Information and Documents
Identity Photo with Petition (Selfie): After writing the sample text below on a blank piece of paper and signing it, you need to take a selfie photo where your face, your identity card, and the petition you wrote are clearly and legibly visible in the same frame (just like the layout in the sample image you uploaded).
Sample Petition Text:
To the Attention of the Arbitex Support Team,
I request that my account information opened on Arbitex with the e-mail address [Your E-Mail Address Registered to Your Account] be updated to [Your New Name and Surname].
Current Date:
E-mail:
Signature:
* Certificate of Residence: You must attach your official certificate of residence with a barcode and QR code, obtained through e-Government (e-Devlet) within the last 1 month, in PDF format.
Important Information: In order to protect your account security at the highest level, our support team may request additional information, documents, or video verification from you if deemed necessary. After the submitted documents are reviewed, you will be contacted regarding the process as soon as possible.