If you do not remember the e-mail address defined to your Arbitex account, you must update your e-mail address in order to regain access to your account. In accordance with our security protocols, this process is subject to a manual review.
To submit your request, you can prepare the following information and documents completely and send them to the info@arbitex.com e-mail address, or forward them to us via the Contact Form on our website.
Required Information and Documents
Identity Photo with Petition (Selfie): After writing the sample text below on a blank piece of paper and signing it, you need to take and submit a selfie photo where your face, your identity card, and the petition you wrote are clearly and legibly visible in the same frame.
Sample Petition Text:
To the Attention of the Arbitex Support Team,
Since I forgot my registered e-mail address on Arbitex, I request that the e-mail address of my account opened under the phone number [Your Phone Number] be updated with [Your New E-Mail Address].
Current Date:
E-mail:
Signature:
* Certificate of Residence: You must attach your official certificate of residence with a barcode and QR code, obtained through e-Government (e-Devlet) within the last 1 month, in PDF format.
Important Information: In order to protect your account security at the highest level, our support team may request additional information, documents, or video verification from you if deemed necessary. After the submitted documents are reviewed, you will be contacted regarding the process as soon as possible.