If you cannot receive a code from the panel because you lack access to your registered e-mail address, we carry out the update process via manual review in accordance with our security protocols.
You can prepare the following documents and send an e-mail to info@arbitex.com, or forward them to us via the Contact Form:
Identity Photo with Petition (Selfie): Write the sample text below on a blank piece of paper and sign it. Then, take a photo where your face, your identity card, and the petition you wrote are clearly legible in the same frame (just like the layout in the sample image you uploaded).
Sample Petition Text:
To the Attention of the Arbitex Support Team,
I request that my registered email [Registered Email Address] on Arbitex be updated to [Your New E-Mail Address].
Name / Surname:
Current Date:
Signature:
* Certificate of Residence: You must attach your official certificate of residence with a barcode and QR code, obtained through e-Government (e-Devlet) within the last 1 month, in PDF format.
Important Information: In order to protect your account security at the highest level, our support team may request additional information, documents, or video verification from you if deemed necessary. After the submitted documents are reviewed, you will be contacted regarding the process as soon as possible.