This text has been prepared for the purpose of informing customers about potential risks and explaining the communication processes to be followed in unexpected situations, and it is published on the website pursuant to Article 24/2-g of the "Communiqué Regarding Principles On the Establishment and Operating of Crypto Asset Service Providers" numbered III-35/B.1.
Measures for Risk Mitigation and Communication Channels
Our Platform conducts its operations within the framework of the relevant capital markets legislation, information security standards, and internal control mechanisms, aiming to provide a secure, transparent, and sustainable service to our customers.
Due to the technical structure of crypto asset markets, congestion that may occur on blockchain networks, cybersecurity threats, interruptions that may occur in communication infrastructures, or extraordinary situations arising from third-party service providers, disruptions may occasionally occur in service processes.
This text has been prepared within the scope of contingency plans designed against potential risks, for the purpose of informing about the minimum measures taken to mitigate customers' risks and the communication channels that can be used in emergency and unexpected situations.
1. MEASURES FOR RISK MITIGATION
Necessary technical and administrative measures are taken by our Platform in order to protect customer assets, information systems, and transaction security. Within this scope, the following practices are particularly carried out:
Information systems are continuously monitored for cybersecurity threats and unusual activities.
Access authorization, authentication, and logging mechanisms are utilized to prevent unauthorized access.
Access to systems is restricted within the framework of the principle of separation of duties and is recorded.
Hot and cold wallet architectures, along with various security layers, are implemented for the protection of crypto assets.
Backup, data integrity control, and business continuity processes are operated for critical systems.
Regular security tests, penetration tests, and internal control activities are performed.
Monitoring mechanisms regarding suspicious transactions, unusual access, and security breaches are utilized.
Encryption and secure communication methods are leveraged to protect sensitive data and customer information.
Necessary operational measures are taken against technical disruptions that may affect service continuity.
2. MEASURES THAT CUSTOMERS CAN TAKE TO MITIGATE THEIR RISKS
In order to protect the account and asset security of our customers, it is of great importance that they pay attention to the following matters:
The two-factor authentication (2FA) feature must be enabled.
Strong, hard-to-guess passwords that are unique only to the Platform must be used.
Passwords and verification information must not be shared with third parties.
Logging in through suspicious links, e-mails, and redirections must be avoided.
Only the official website, mobile application, and communication channels belonging to our Company must be used.
It must be ensured that the devices used have up-to-date antivirus and security software.
In the event that an unusual activity is noticed in the account, the Company must be contacted immediately.
Identity information, verification codes, and wallet access credentials must be stored securely.
3. EMERGENCY AND UNEXPECTED SITUATIONS
The situations listed below as examples can be evaluated within the scope of emergency and unexpected situations:
Thinking that unauthorized access has been gained to the account,
Phishing or fraud attempts,
Experiencing an interruption or technical disruption in accessing the Platform,
Discrepancies or errors observed in account balances or transaction records,
Occurrence of events that may pose a security risk, such as cyberattacks, data breaches, or safety incidents,
Extraordinary technical situations that could affect Company systems or customer transactions.
In such cases, our Company takes the necessary measures to mitigate the impacts of the relevant incident, ensure system security, and perform the required investigations.
4. EMERGENCY COMMUNICATION CHANNELS
Our customers may contact our Company via the following communication channels in emergency and unexpected situations:
Address: Büyükdere Caddesi Noramin İş Merkezi No:237/8 Maslak - Sarıyer/İstanbul
E-mail: info@arbitex.com / destek@arbitex.com
Customer Support Channels: You can reach us via the request/ticket section located on our website and our mobile application.
Official announcements and notifications by our Platform are carried out exclusively through the website, mobile application, and official communication channels. It is strongly advised not to rely on messages, links, or redirections transmitted outside of the official channels.