Arbitex Kripto Varlık Alım Satım Platformu A.Ş. (“Platform”) generally carries out notifications directed towards its customers within the scope of its activities in electronic environment. The principles regarding these notifications to be made to customers have been prepared pursuant to Article 24/2-f of the “Communiqué Regarding Principles On the Establishment and Operating of Crypto Asset Service Providers” numbered III-35/B.1 and are published on the website.
1. INFORMATION REGARDING ELECTRONIC NOTIFICATIONS
Information and notifications directed towards customers before the Platform can be made through electronic methods such as:
Messages sent to the customer's e-mail address or telephone number registered in the system,
Notifications transmitted via the mobile application and/or the website,
Disclosures presented through the "Notifications" or "My Account" tab located on the customer interface and in the relevant sections of the Platform's website,
Announcements published on the Platform's website,
SMS or two-factor authentication notifications (can be used for information purposes in case of necessity).
Among the information and notifications made to customers before the Platform, there are mandatory notifications that must be made within the scope of the applicable Capital Markets legislations, amendments occurring in the Policies and Procedures of the Platform that must be notified within this scope, confirmation and information messages regarding the deposit and withdrawal transactions of customers, security warnings (login notification, suspicious transaction notification, etc.), important developments regarding the assets listed on the Platform, information regarding the execution or cancellation of orders, and information and announcements regarding the Platform.
2. DOCUMENTS TO BE ISSUED
2.1. TRANSACTION RESULT FORM
All orders (including those canceled, unexecuted, or modified) are recorded to include the following information:
Customer/account number
Crypto asset subject to the transaction
Order type
Buy/sell status
Price information
Quantity
Date/time the order was received and transmitted
Validity period
Sequence number
Transaction currency/parity
As a result of buy-sell transactions; a consecutively numbered transaction result form is issued by specifying the type, quantity, price, and accrued commissions/expenses of the crypto asset. This form is transmitted to the customer via e-mail or made available for access in electronic environment at the latest by the end of the day.
Transmission transactions are stored with time-stamped log records and kept ready for audit within the scope of the burden of proof.
2.2. ACCOUNT STATEMENT
Monthly account statements are sent to the e-mail address declared by the customer or made available for access in electronic environment within 5 business days following the relevant month. Statements may not be sent to customers who did not make any transactions. Statements contain at least the following information:
Crypto assets bought/sold/transferred (type, date, time, price, quantity)
All asset movements before the Platform/custodian institution
Accrued commission, fee, and tax details
2.3. FRAMEWORK AGREEMENT AND RISK DISCLOSURE FORM
Before starting to trade with its customers, the Platform concludes a contract regarding the service to be provided, either in writing or from a distance through the use of remote communication tools, or via an information technology or electronic communication device, which the Capital Markets Board has determined can replace the written form, whether from a distance or not. This contract is a framework agreement that generally regulates the relationship between the platforms and their customer, concluded once at the beginning, and forms the basis of individual transactions.
These contracts, for which it is mandatory to sign a framework agreement before commencing service, cover customer order processes, money deposit-withdrawal transactions, custody details, pricing, and obligations of the parties. In electronic contracts concluded with the customer on our Platform, a declaration is obtained and access is provided in electronic environment. Framework agreement amendments enter into force with a customer notification at least 2 business days in advance.
The framework agreement and the Risk Disclosure Form are presented to the customers by the Platform, and a written or electronic declaration is obtained stating that this form has been read and understood. In addition; commission rates, market maker information, custody information, and counterparty information are notified to the customer in a clear, concrete, and numerical manner. Customers can access the Risk Disclosure Form in electronic environment.
2.4. REPORTING OF SPECIAL CIRCUMSTANCES OCCURRING IN THE MARKET
A notification is made by the Platform in writing or electronically through the registered communication addresses of the customers in the following cases:
a) Technical problems at a level that will prevent the execution of customer transactions by the platforms.
b) Changes arising from the inherent structure of the distributed ledger network that are known or expected to be known by the platforms, and the potential impact of these changes on the market.
c) Implementation steps regarding the indemnification of crypto asset losses arising from the Platform.
2.5. NOTIFICATIONS REGARDING THE DELISTING OF A LISTED CRYPTO ASSET
Within the scope of the Listing and Delisting Procedure and pursuant to Capital Markets legislations; in the event that the Platform detects that the crypto assets it has listed no longer meet the criteria it has determined, it may delist them within the framework of appropriate procedures and principles. In this case, the Platform notifies its customers of the crypto assets it plans to delist, for which notification to customers is mandatory, through registered communication tools by complying with the determined periods. Customers can access the Listing and Delisting Procedure of the Platform via the website.
3. LIABILITY AND RETENTION OF DOCUMENTS
Electronic notifications bear the same provisions and consequences as physical notifications. In the event that the customer fails to notify the Platform of changes occurring in their communication information, the Platform cannot be held responsible for the consequences that may arise due to the invalidity of electronic notifications or their failure to reach the customer.
All documents are stored for ten years in an indelible, unalterable, time-stamped, integrity-valued, and recallable manner.
All customer order records, including electronic logs, IP records, and voice records, are archived in a way that can be converted into writing and presented to the Capital Markets Board upon request.