You can follow the steps below to transfer the crypto assets in your Arbitex account to a different platform or to your non-platform independent wallet:
Important Information: In order to carry out your crypto currency withdrawal transactions securely, your account must be at least at Level 2 status (Identity verification, address approval, and video call steps must be completed).
Transactions Via the Website
Go to the Arbitex homepage and click on the "Wallet" section located in the top menu.
Go to the "Withdraw" tab from the left menu on the page that opens and click on the "Crypto" button from the options on the screen.
Select the crypto currency with which you wish to carry out the transaction and fill in the transfer fields completely.
After checking the information, confirm your transaction by entering the two-factor security verification codes required for your account security.
Transactions Via the Mobile Application
Tap on the "Wallet" tab located in the bottom menu of the application.
Click on the "Withdraw" button located at the top of the screen that opens.
Select the crypto currency with which you wish to carry out the transaction and fill in the transfer fields completely.
After checking the information, confirm your transaction by entering the two-factor security verification codes required for your account security.
Important Note: In your crypto currency withdrawal transactions, please pay attention to the minimum withdrawal limits and transaction fees specified specifically for each asset on the transfer screen. In the event that an incorrect or incomplete address is entered, transfers cannot be reversed from the blockchain network; therefore, make absolutely sure of the accuracy of the recipient wallet address.
For all your questions and support requests regarding your crypto currency withdrawal transactions, you can contact us 24/7 via the info@arbitex.com e-mail address.