To provide our users with the highest quality service, we collaborate with various telecommunications providers. After waiting for a while, we kindly ask you to request the code again. If you have requested a large number of SMS messages consecutively, you may experience issues receiving SMS messages. SMS verification codes may experience some disruptions and may not be accessible due to access issues from GSM operators. In this case, we recommend contacting your operator.

 

If you are unable to access the SMS verification code, please follow the instructions below.

 

1.       You must make sure that your phone number is correct.

2.       You should make sure that your mobile phone has a strong network signal.

3.       In order to receive SMS, your phone number must not have a child lock or family package.

4.       Your number must not be restricted or banned by your operator.

5.       If you have changed operator or SIM card, we kindly ask you to contact your operator for the necessary permissions.

6.       Anti-virus and/or firewall and/or call blocking applications that may block your number must be turned off.

7.       Your browser must accept cookies.

Additionally, if you are abroad and have trouble receiving SMS, we kindly ask you to make sure that your phone number allows international roaming.